About Us

MyConsumerRights.ca is a free legal information platform designed to help Canadian consumers understand their rights and the laws that protect them.

Our Mission

Our mission is to provide accessible, accurate, and up-to-date legal information about Canadian consumer protection law. We believe that understanding your consumer rights is essential for making informed purchasing decisions and recognizing when a protection under the law may apply.

We serve Canadian consumers, families, and anyone seeking to understand the legal framework that governs retail transactions, warranties, refunds, chargebacks, and protections against deceptive practices under federal and provincial law.

What We Do

MyConsumerRights.ca provides:

• Plain-language explanations of Canadian consumer protection law
• Information about refunds, warranties, and the Sale of Goods Act
• Guidance on cooling-off periods, door-to-door sales, and direct agreements under the Consumer Protection Act, 2002
• Information about credit card chargebacks, unauthorized charges, and the Payment Card Networks Code of Conduct
• Summaries of the Competition Act, Canada Consumer Product Safety Act, and other federal consumer statutes
• Research-backed resources and references to official government sources

What We Do Not Do

Important: MyConsumerRights.ca does not provide legal advice. We are not lawyers, and the information provided on this website is for educational and informational purposes only. We do not:

• Provide legal advice or represent you in any legal matter
• Establish a lawyer-client relationship with users of this website
• Guarantee any legal outcomes or results
• Replace the advice of a qualified consumer protection lawyer or licensed paralegal
• Represent you in small claims court, tribunal hearings, or other legal proceedings

Who We Are

MyConsumerRights.ca is published by 17695977 Canada Corp., the organization behind KnowMyRights.ca. We are committed to providing factual, research-backed legal information to help people understand their rights under Canadian law.

Our resources are informed by current legislation, government policy, court decisions, and established legal principles. All information is reviewed to support accuracy and compliance with legal and ethical standards.

How to Use This Website

MyConsumerRights.ca is designed to help consumers understand the legal rights available to them. Here are some ways to use these resources:

• Learn Your Rights: Read guides to understand protections available under Canadian consumer law.
• Understand Processes: Learn how consumer complaints, chargebacks, and small claims actions work.
• Reference Statutes: Review plain-language summaries of the statutes that protect consumers in Canada.
• Find Professional Help: Browse our directory to connect with consumer protection lawyers and licensed paralegals.
• Verify Information: Check our sources and references to verify information through official government or authoritative sources.