Consumer Resources
Reference Tools
Quick access to the information Canadian consumers reference most often. Browse rights cards, statute summaries, step-by-step guides, and common issues.
Consumer Rights Cards
Quick-reference cards covering cooling-off periods, warranty rights, chargebacks, recalls, price accuracy, and collection agency limits.
Canadian Consumer Laws
Plain-language summaries of the Consumer Protection Act 2002, Competition Act, Sale of Goods Act, CCPSA, and other Canadian consumer statutes.
Step-by-Step Guides
Walkthroughs for warranty claims, door-to-door cancellation, credit card chargebacks, and responses to unfair practices.
Common Consumer Issues
Information on refund refusals, denied warranty claims, deceptive advertising, unauthorized charges, recalls, and collection agency contact.
Important: The information on this site is general legal information, not legal advice. Canadian consumer protection law varies by province and by the type of transaction. For advice specific to a situation, a consultation with a lawyer or a licensed paralegal is the appropriate resource.