Realistic Consumer Scenarios
Walkthroughs of common Canadian consumer disputes with rights analysis and practical options
Defective Electronics Purchased Online
A scenario involving a new laptop that fails within three months of purchase
High-Pressure Furnace Sales at the Door
A scenario involving a door-to-door HVAC sales visit and a rent-to-own contract
Furniture Ordered Online and Never Delivered
A scenario involving a six-month delayed delivery from an online furniture retailer
Difficulty Cancelling a Gym Membership
A scenario involving a long-term gym contract with an automatic renewal clause
Shelf Price Does Not Match Checkout Price
A scenario involving a discrepancy between the shelf price and the scanned price at a grocery retailer
Unable to Repay a Payday Loan
A scenario involving a consumer caught between a payday loan and another short-term loan