Know Your Consumer Rights
in Canada.
You Are Protected Under Canadian Consumer Law
Plain-language information about your rights under the Consumer Protection Act, 2002 (Ontario), the Competition Act (Canada), the Sale of Goods Act, and other consumer protection laws. Free guides on refunds, warranties, chargebacks, deceptive practices, and more.
How Can We Help You?
Whether the concern is a refund, a denied warranty claim, an unauthorized charge, or a misleading advertisement, information is available here.
Refund Rights
Information on when a refund may be available under Canadian consumer law.
Warranty Rights
Implied warranties, express warranties, and the Sale of Goods Act.
Deceptive Practices
Unfair practices, misleading advertising, and remedies under the CPA 2002.
Chargebacks
Credit card chargebacks and the Payment Card Networks Code of Conduct.
How This Platform Works
Free, plain-language legal information about Canadian consumer protection law and the rights it provides.
Know Your Rights
Read plain-language guides on refunds, warranties, chargebacks, and protections under the Consumer Protection Act and related Canadian laws.
Understand the Rules
Review statute summaries, cooling-off periods, disclosure requirements, and the remedies available under Canadian consumer protection law.
Get Professional Help
When a situation calls for professional advice, browse our directory of consumer protection lawyers and licensed paralegals in Canada.
Common Consumer Issues in Canada
Plain-language information on frequent consumer protection concerns and the laws that apply.
Refund Refused by Retailer
Understanding refund policies, store credit, and remedies when a refund is refused.
Warranty Claim Denied
Express and implied warranties under the Sale of Goods Act and the CPA 2002.
Deceptive Advertising
Misleading representations under the Competition Act and CPA unfair practices provisions.
Unauthorized Credit Card Charges
Chargebacks, liability limits, and disputing charges under the Payment Card Networks Code.
Product Recall
Health Canada recalls and the Canada Consumer Product Safety Act.
Collection Agency Harassment
Limits on collection agency contact under the Collection and Debt Settlement Services Act.
Door-to-Door Sales
Cooling-off periods and cancellation rights for direct agreements under the CPA 2002.
Unfair Practices
False, misleading, or deceptive representations and the remedies available to consumers.
Cases That Shaped Consumer Law
Landmark decisions from the Supreme Court of Canada, Competition Tribunal, and provincial courts that have shaped Canadian consumer protection law.
Explore Case LawExplore Our Resources
Comprehensive legal information organized to help Canadian consumers understand their rights and the laws that protect them.
Guides
Step-by-step guides on warranty rights, door-to-door cancellation, credit card chargebacks, and unfair practices.
Issues
Information on refund refusals, denied warranty claims, deceptive advertising, and unauthorized charges.
Scenarios
Real-life consumer situations with dialogue examples and background on applicable Canadian statutes.
Learn
Educational articles on refund rights, cooling-off periods, implied warranties, and small claims court.
Rights Cards
Quick-reference cards covering cooling-off periods, chargebacks, recalls, price accuracy, and collection agency limits.
Laws & Statutes
Plain-language summaries of the Consumer Protection Act, Competition Act, Sale of Goods Act, and other consumer laws.
Find a Consumer Protection Lawyer
Search our directory of consumer protection lawyers and licensed paralegals across Canada.
Browse DirectoryFrequently Asked Questions
Quick answers to common questions about refunds, warranties, and consumer protection in Canada.
Does a store have to give me a refund?
Canadian law does not require a general right to a refund for change of mind. However, refunds may be available when a good is defective, misrepresented, or the seller engaged in an unfair practice under the Consumer Protection Act, 2002 (Ontario). Many retailers also offer refunds under their own store policies.
What is a cooling-off period?
The Consumer Protection Act, 2002 provides a 10-day cancellation period for direct agreements (door-to-door sales) and certain other agreements, allowing a consumer to cancel without reason. Different cancellation periods apply to time-share, personal development, and other specific agreement types.
What is an implied warranty?
Under the Sale of Goods Act, goods sold by a seller in the course of business carry implied conditions of merchantable quality and fitness for purpose. These implied terms exist even when there is no written warranty, and the CPA 2002 prohibits suppliers from contracting out of them in consumer agreements.
Can I dispute a credit card charge?
The Payment Card Networks Code of Conduct and card network rules allow cardholders to dispute unauthorized charges, charges for goods not received, or charges for goods that were misrepresented. A chargeback is typically requested through the card issuer within specific timeframes set by the network.
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