Finding Recall Notices
Health Canada publishes recall notices at recalls-rappels.canada.ca, including recalls for consumer products, health products, and food. Transport Canada publishes vehicle recalls. The Canadian Food Inspection Agency publishes food recalls.
A recall notice identifies the product, the affected production range, the hazard, and the remedy offered (refund, repair, replacement). Subscribing to the Health Canada email alert is a reasonable way to stay informed.
Claiming the Recall Remedy
The recall notice specifies how to claim the remedy: typically by contacting the manufacturer or an authorized retailer with proof of purchase. Some recalls do not require proof of purchase if the product can be identified by its serial or model number.
The supplier is expected to honour the remedy promptly. Where the supplier does not respond, the consumer may contact Health Canada directly and escalate under the Canada Consumer Product Safety Act.