Common Consumer Issues
Practical guidance on what to do when a refund is refused, a warranty claim is denied, or a collection agency steps out of line
The Store Is Refusing to Refund
When a supplier declines a refund and what remedies may be available under Canadian law
The Manufacturer Denied a Warranty Claim
What to do when a manufacturer refuses to honour a warranty claim on a defective product
Suspected Deceptive Advertising
When a product or service does not match the advertising and how to respond
Unauthorized Charges on a Credit Card
Disputing fraudulent, recurring, or unfamiliar charges on a consumer credit card
Owning a Product Subject to Recall
Consumer rights when a product has been recalled by Health Canada or the supplier
Collection Agency Contact or Harassment
Rules governing collection agency conduct under Ontario's Collection and Debt Settlement Services Act